Last updated: 7 June 2026
All JMF Doors products are handcrafted to your exact specifications. As our doors are all made to measure, we cannot refund you once your doors are in production. We are unable to accept returns or offer refunds on bespoke items unless they are faulty or damaged upon delivery.
Please ensure all measurements and specifications are correct before placing your order. Please see our Terms and Conditions for more details.
We take great care in crafting and packaging your order. However, if your item arrives faulty or damaged, we will arrange a replacement or full refund. Faulty or damaged items may include:
To request a return or refund for a faulty or damaged item, please follow these steps:
Once your return has been approved and the item collected, refunds will be processed within 5–7 working days. Please allow an additional 3–5 working days for the funds to appear in your account, depending on your bank or payment provider.
Please inspect your delivery immediately upon receipt. Any visible damage to packaging or the item itself must be reported to us within 48 hours of delivery to qualify for a replacement or refund.
Photographic evidence is required for all damage claims.
